Refund Policy

Introduction

At ILAKSHI, we strive to ensure complete satisfaction with every purchase. However, we understand that there may be occasions when you need to request a refund. Our policy is designed to be clear and hassle-free, giving you the support you need throughout the process.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

1. The item must be unused, unworn, and in the same condition as received.

2. The item must be in its original packaging with all tags intact.

3. The refund request must be made within 7 days of receiving the item.

4. Proof of purchase or order confirmation must be provided.

Non-Refundable Items

Please note that the following items are not eligible for refunds:

• Customized or bespoke products made to your specifications.

• Final sale or clearance items.

• Digital products or services once delivered.

• Fees paid for services rendered, including consultancy, design, or development services.

Refund Process

1. Initiate a Request: Contact our customer support team at connect@ilakshi.xyz with your order details and the reason for the refund.

2. Approval and Return: Once your refund request is approved, we will provide instructions on how to return the product.

3. Inspection and Processing: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund.

4. Refund Issuance: If approved, your refund will be processed within 7-10 business days and automatically applied to your original method of payment.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

1. Check your bank account again.

2. Contact your credit card company or payment provider, as processing times may vary.

3. If you have done all of this and still have not received your refund, please contact us at connect@ilakshi.xyz.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at connect@ilakshi.xyz.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the product is defective or the return is due to an error on our part.

Contact Us

If you have any questions or need further assistance, please feel free to reach out to us at connect@ilakshi.xyz.
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